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Terms of Service

Last updated 3rd May 2026

 

1. Scope of Work

These terms apply to all photography, videography, and floor plan services provided by Property Frame. By booking a shoot, the Client (the Estate Agent or Homeowner) agrees to these terms in full.

2. Booking & Cancellations

  • Scheduling: Bookings are confirmed only once a date and time are agreed upon via email, or our booking system.

  • Cancellations: We understand the property market is fluid. However, cancellations or rescheduling made less than 24 hours before the shoot will incur a fee of 50% of the total booking cost.

  • Weather: For exterior shots, if the weather is unsuitable (heavy rain/gales), we will reschedule the exterior portion at no extra cost.

3. Property Readiness

  • The property must be "photo-ready" upon the photographer’s arrival.

  • To maintain our competitive pricing and 24–48 hour turnaround, the photographer cannot assist with cleaning, decluttering, or moving furniture.

  • If a property is not in a ready condition to be photographed, a "Call-out Fee" may apply if the shoot is abandoned (£45 flat fee).

4. Delivery & Turnaround

  • Standard Turnaround: High-resolution edited images will be delivered via digital gallery within 24 to 48 hours of the shoot completion.

  • Format: Images are provided in JPEG format and a pixel resolution of 2400x1600 (unless a different format or resolution is requested by the client). These are well optimised for Rightmove, Zoopla, and social media.

5. Usage Rights & Copyright

  • Ownership: The Photographer retains full copyright of all images produced.

  • Licensing: Upon full payment, the Client is granted a non-exclusive, non-transferable license to use the images for the sole purpose of marketing the specific property listing.

  • Third-Party Use: Images may not be sold or gifted to third parties (e.g., developers, staging companies, or other agents) without written consent and an additional licensing fee.

6. Payment Terms

  • Invoices are issued upon delivery of the images.

  • Payment is due within 14 days of the invoice date.

  • We reserve the right to withhold image downloads or cease future bookings if account balances are overdue.

7. Liability

  • While we take every care, the Photographer is not liable for any damage to the property or items within it during the shoot, unless caused by gross negligence.

  • The Photographer is not responsible for any loss of sale or instruction resulting from the use of the images.