Property Frame Home

Privacy Policy

Last updated 3rd May 2026

 

1. Who We Are

Property Frame (“we”, “us”, “our”) provides professional property photography services in South Croydon and the surrounding areas. We are committed to protecting the privacy of our clients (primarily Estate Agents) and the homeowners whose properties we photograph.

Data Controller: Property Frame
Contact Email: info@propertyframe.co.uk

2. Information We Collect

We collect only the data necessary to provide our services and manage our business relationship with you:

  • Contact Details: Name, email address, and phone number (for booking and invoicing).

  • Property Data: Address of the property being photographed.

  • Visual Data: Photographs, videos, and floor plans of properties.

  • Technical Data: IP addresses and cookies (if you use our website contact form or gallery links).

3. How We Use Your Data

Under the UK GDPR, we process your data based on the following legal grounds:

  • Contractual Necessity: To fulfil your booking, deliver images, and process payments.

  • Legitimate Interests: To maintain an archive of our work, manage our business records, and respond to inquiries.

  • Recognised Legitimate Interest (DUAA 2025): We may process basic contact data for necessary business administrative purposes, such as debt recovery or fraud prevention.

  • Consent: To send you marketing updates (we will always ask first).

4. Data Sharing & Third Parties

We never sell your data. We only share information with trusted service providers necessary for our operations:

  • Delivery Platforms: (e.g., Google Drive, WeTransfer, Dropbox) to deliver your high-res files.

  • Accounting Software: To manage invoices and tax compliance.

  • Professional Tools: We use encrypted cloud storage and local drives with 2FA to secure your images.

5. Data Retention

  • Invoices/Contracts: Kept for 6 years to comply with UK tax laws.

  • Property Images: We typically archive images for [e.g., 2 years] to allow for re-downloads, after which they may be deleted unless otherwise agreed.

6. Your Rights & Complaints

You have the right to access, correct, or delete your personal data.

New for 2026: In accordance with the DUAA 2025, if you have a concern about how we handle your data, you may submit a formal complaint to [Your Email Address]. We will acknowledge your complaint within 30 days and provide a full response without undue delay. You also have the right to complain to the Information Commissioner’s Office (ICO).

7. Cookies

Our website uses minimal cookies for functionality and basic site statistics. You can opt out of non-essential cookies via your browser settings.